FREQUENTLY Asked QUESTIONS
What is drop-shipping?
Drop-shipping is a supply chain management method where The Hemp Market promotes goods and sells them on our website, but sends the order directly to the manufacturer or producer. This means that products come directly from the source to the customer without travelling all over the country!
We believe this is a great way to reduce freight time, costs and emissions for the products that we promote. It also allows us to concentrate on you having the best products and the best selection of products from the industry!
How does Drop-Shipping work for me?
Because we don’t hold any products ourselves, when you place your order it will come directly from the manufacturers/producers. This means that if you order multiple products from several different producers, they will arrive separately.
Are all your products from/grown in Australia?
We only work with Australian companies, selling hemp products. In some cases the hemp is grown overseas, however we believe strongly in supporting Aussie businesses! We ensure that any products coming from overseas are ethically produced, and that they are brought here and contribute to the Australian hemp industry.
One example of this is with hemp fabrics – whilst the hemp used in the fabric is foreign, Australian based businesses import it and employ many people to turn it into the beautiful clothing products you see on our site.
What are the shipping costs?
Shipping costs vary depending on the weight of the products and how many wholesalers the products are coming from.
What is the expected delivery time?
Standard shipping delivery times vary from 2-5 working days, however this is dependent on our wholesalers and how much stock they have available. Generally our wholesalers will ship your products within 24 hours of you placing your order. If there are any delays we will do our best to keep you informed!
Will my shipping have tracking?
Most of the products on our site have tracking – please tick the option to request tracking on the product and if it is available we will send you a tracking code!
What is your returns/refund policy?
If you are not satisfied with your product in any way, please get in contact by sending an email to firstname.lastname@example.org
If you’re unhappy with your purchase or have made an incorrect order, please return the product unopened within 7 calendar days. The Hemp Market team will happily refund your order if there’s been a mix up.
If your product is damaged or broken upon arrival we can offer a full refund, however we require a photo of the product within 48 hours and will determine each case separately.
Please note that we do not refund or exchange opened or used goods.
How can I send products to a friend?
Hemp products make great gifts! Simply leave a note in the comment box when checking out, input your friends address for the shipping details and use your own address for the billing details!
Why use hemp?
Hemp is being celebrated world-wide for its amazing properties and uses. It has over 25,000 uses from building materials to food and skin care. It is a very sustainable product, with high-yielding crops requiring little water. As a consumable it provides many great nutrients, unsaturated oils and is high in protein, whilst skin products are excellent moisturisers and full of rich supplements for healthy skin.
What if I cannot find the product I am looking for?
Just send us an email (email@example.com) if you cannot find a product that you are interested in. The Hemp Market team will be in contact if we can help find it for you. We are always on the lookout for new products to list on our site!
Do any of your products contain THC (will I get high)?
No, none of the products listed on our site will be able to get you high. Any foods or consumables containing hemp products have less than 0.3% THC, which is the principle psychoactive found in cannabis (marijuana).
I am a wholesaler that would like to work with The Hemp Market – what are the next steps?
We are constantly looking for new and exciting products to list on our site. Just send an email to firstname.lastname@example.org with some information about you and your product and one our team members will get in contact!